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Frequently Asked Questions

Are cellular phones permitted at University Suburban Health Center?
Is there an Urgent Care Center?
Do you have a pharmacy?
Is there an ATM machine?
How do I get to the University Suburban Health Center?
May I bring my pet with me?

Are cellular phones permitted at University Suburban Health Center?
Mobile phones, whether cellular or satellite, are not permitted in the facility. During inclement weather, you may make a call from one of the vestibules located at the building's entrances. A lobby receptionist can help you locate those areas. Pay phones are also located in the lobbies. For reasons of privacy and confidentiality, cameras and camera phones are strictly forbidden without permission of the Building's Administration Office (216)-297-2031.

Is there an Urgent Care Center?
The building's Urgent Care Center closed in 2002. The nearest University Hospitals-affiliated Urgent Care Center is located at Chagrin Highlands, 3909 Orange Place, Orange Village, OH 44122. The telephone number is (216) 896-1800.

Do you have a pharmacy?
The closest pharmacy is just a block away at CVS, on the corner of South Green and Mayfield Roads.

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Is there an ATM machine?
The closest ATM machine is located a block away at Key Bank on the corner of South Green and Mayfield Roads.

How do I get to the University Suburban Health Center?
Please click here for directions and a map. RTA bus #34 conveniently stops just in front of the Center. If you require additional help, then please call 216-382-9492 and a Guest Services representative will assist you.

May I bring my pet with me?
USHC has a "No Pets" policy to protect the safety and health of others. All animals are prohibited from entering the building, with the exception of service animals. Service animals are not considered pets under federal law. "The ADA defines a service animal as any guide dog, signal dog, or other animal individually trained to provide assistance to an individual with a disability. If they meet this definition, animals are considered service animals under the ADA regardless of whether they have been licensed or certified by a state or local government. Service animals perform some of the functions and tasks that the individual with a disability cannot perform alone. Some examples include:

A service animal is not a pet."

[Source: U.S. Department of Justice, Civil Rights Division, Disability Rights Section, ADA Business Brief: Service Animals, April 2002.]

Therapy or therapy/social animals are usually considered pets. Federal laws have no provisions for people to be accompanied by therapy or therapy/social animals in places of public accommodation that have "no pets" policies. Companion animal is another term for a "pet."

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